Telephone Banking at 7 17 Credit Union – CALL24 changes to note:
As we complete the exciting upgrades of our new operating system conversion, we want to remind our members of the changes to a member favorite, CALL24. Most of what you enjoy about telephone banking hasn’t changed at all, but the system has been upgraded and refreshed.
The biggest benefit of the change? Members will now be able to access all accounts on which they are associated using a single login...keeping our members connected to their multiple accounts with one quick call.
MAIN PHONE NUMBER
First, a reminder beginning May 2, 2023, only one phone number can be used to access the main phone system. That means instead of using several local phone numbers to call 7 17, all members will use our existing 800 number – 800/775-7741.
What’s changed? Our CALL24 log in process
When selecting the CALL24 telephone banking option, members will be prompted to enter their account number and the last four digits of their social security number. If you are the primary account owner of more than one account, you will need to use your lowest account number to log in (for example: a member who has access to account numbers 123456, 234567, and 345678, should login using 123456). By doing so, you will be able to access all of the accounts on which you are associated including accounts on which you are a joint owner, co-borrower, authorized signer, etc.
If you are a joint account owner, co-borrower, authorized signer, etc. and do not have your own primary account, you will be asked to use the lowest account number on which you are associated. This will allow you to access all of the accounts on which you are associated.
Here are some helpful tips:
- Setting up your new PIN. The first time you call in to CALL24 telephone banking, you’ll be asked to set up a new Personal Identification Number.
- Yes, you CAN set your PIN to the previous one if you so choose as long as it follows the correct password criteria.
- The maximum of numbers you may repeat as part of your PIN is three (3). Example: 111 is allowed; 1111 is not allowed
- The maximum number of sequential numbers is also three (3). Example: 123 is allowed; 1234 is not allowed.
Note: your Personal Identification Number must be 4 to 20 digits and cannot be your account number, birthday, Social Security number, or phone number. Remember this PIN as you will use it to log into the system each time you call.
We look forward to members enjoying the new and improved CALL24!