Loan Servicing

We can help with all of your loan servicing matters

Now that you have closed your new loan with us, our Loan Servicing department is working for you. Our team is here to help you with any needs regarding your loan, and will handle all of the administrative aspects from the time you receive the proceeds until the loan is paid off in full.
For more information on a particular topic, click the corresponding link below. Can’t find your topic? Read through our Loan Servicing FAQs for more. If you need to review lending terminology, our Loan Servicing Glossary of Terms can help.

Occasionally an error can be made on a loan account. If you find an error, please contact the Loan Servicing Department, which is responsible for researching the account error to bring its correct resolution. Specifically, if the suspected error is on your Mortgage Loan that is held by the credit union, fill out the Mortgage Loan Notice of Error or Request for Information Form and mail it to:

Loan Servicing Dept. /Error Resolution
7 17 Credit Union
3181 Larchmont Ave., NE
Warren, Ohio 44483-2498

7 17 Credit Union offers collateralized loans. By definition, this would be a loan by which we would hold property as security until the loan is paid off. We do this by filing a lien on the property through the appropriate county. You can not transfer ownership of your vehicle until your loan is repaid. This lien is filed and also released by the title department in Loan Servicing. Taxes and filing fees are handled in Loan Servicing when you are financing an auto directly through 7 17 Credit Union. 7 17 files all titles electronically with the State of Ohio. Once your loan is paid, a paper title can be retrieved from the county in which you live.

Columbiana County, OH, Clerk of Courts
Mahoning County, OH, Clerk of Courts
Portage County, OH, Clerk of Courts
Stark County, OH, Clerk of Courts
Summit County, OH, Clerk of Courts
Trumbull County, OH, Clerk of Courts

7 17 offers escrow accounts on Real Estate loans. By contributing to an escrow account, primarily as part of your monthly loan payment, 7 17 Credit Union will pay, on your behalf, any taxes and insurances when each is due. Your account will go through escrow analysis annually to adjust your payment to cover any changes in your taxes, insurance premiums, or both. Escrow accounts are only available on closed end loans.
The Loan Servicing Department handles several different types of insurance. CUNA is our partnered vendor for credit life and disability claims. If you choose those coverages for payment protection for your loan, it will be processed and posted by the insurance clerk at 7 17.
 
If you wish to add payment protection, then we would take care of that need for you also. Collateral Protection Insurance, or CPI, is also handled by the Loan Servicing Department.
 
Members are required to show proof of insurance on vehicle loans. If this is not done in a timely fashion, then it becomes necessary for 7 17 to place a policy on the member’s vehicle to protect our interest in the vehicle. The same is true of Real Estate loans: if the member does not have homeowners insurance, we would need to place Payment Protection Insurance.
 
If there are any changes or updates pertaining to the insurance on your titled collateral loan or real estate loan, please contact Allied Solutions at the phone number below. You can also provide this number to your agent who can contact Allied Solutions on your behalf.
 
Allied Solutions
P.O. Box 4110
Carmel, IN 46082
1-800-653-8812
 
Insurance Verification Form
You may use our secure online tool, at www.myinsuranceinfo.com, to submit proof of insurance, check the status of your submission, or view the insurance history of your loan. You can also find answers to the most commonly asked questions about the insurance reporting process.
 
7 17 Credit Union’s Loan Servicing Department can also process loan modifications for members. Loan modifications can include lowering a rate or changing a due date. In some cases, a fee may apply. To discuss a modification on your loan, please contact us.

Real Estate
7 17 Credit Union does not keep a deed to your property. A copy of your deed can be obtained at the specific County Recorder’s office. Once your real estate loan is paid off, we will send you a copy of your Mortgage stamped paid, your Truth - in - Lending Disclosure, and Security Agreement. This process takes approximately three weeks. You can go directly to the Recorder's website and verify that the lien on your property has been released.

Columbiana County, OH, Recorder's Office
Mahoning County, OH, Recorder's Office
Portage County, OH, Recorder's Office
Stark County, OH, Recorder's Office
Summit County, OH, Recorder's Office
Trumbull County, OH, Recorder's Office

Vehicle Loans
When your new car loan or used car loan is paid off, 7 17 Credit Union will send you a lien release letter. If you are selling your vehicle and need the title immediately then we suggest guarantee funds and we will supply you with a lien release letter for you to obtain your own title at the title department.

As a courtesy, 7 17 Credit Union offers skip payments twice a year for all loans except for first mortgages. In June and November, skip payment letters are mailed directly to members with specific instructions and options, except for Visa® accounts, which members are notified about via their Visa® statement. Visa® account holders have the ability to skip their Visa® payment automatically during the skip period. If you do not receive a skip letter, but are interested in this service, please contact us to apply. Important: A fee does apply to all loan payment skips, except for the Visa® skips.

If you have been instructed by a new lender to do a subordination agreement, please instruct your lender that they will need to call 7 17 Credit Union at 330-372-8180 for further instructions and cost.