7 17 Credit Union Announces Telephone System Changes

7 17 Credit Union Announces Telephone System Changes

Last updated on March 13, 2023

As part of the core transformation, 7 17 will be updating its IVR (interactive voice response) system. This includes CALL24 telephone banking as well as the call menu routing you hear when first calling the credit union.

The architecture of the new system will require some changes for the members once it goes live on May 2.

MAIN PHONE NUMBER

Only one phone number can be used to access the main phone system. That means instead of using several local phone numbers to call 7 17, we will be asking all members to call our existing 800 number – 800-775-7741. March 15 through April 28, members can call either the local numbers or the 800 number to call the credit union. If you call one of the local phone numbers beginning May 2, you will get a message letting you know that you will now need to call the 800 number to access the credit union.

CALL24 LOGIN PROCESS

When selecting the CALL24 telephone banking option, members will be prompted to enter their account number and the last four digits of their social security number. If you are the primary account owner of more than one account, you will need to use your lowest account number to log in (for example: a member who has access to account numbers 123456, 234567, and 345678, should login using 123456). By doing so, you will be able to access all of the accounts on which you are associated including accounts on which you are a joint owner, co-borrower, authorized signer, etc.

If you are a joint account owner, co-borrower, authorized signer, etc. and do not have your own primary account, you will be asked to use the lowest account number on which you are associated. This will allow you to access all of the accounts on which you are associated with a single login.

You will then be asked to enter a PIN. The first time you call into the new system, you will be generating a 4 to 9 digit PIN. You can use your existing CALL24 PIN if you so choose. Remember this PIN as you will need to use it to log into the system in the future.