Changes for Joint Owner Account Access after May 1, 2023

Creating your own login as a 7 17 joint owner

Last updated on March 31, 2023

7 17’s new operating system is changing to a focus on the ‘member’ instead of the ‘account’. With the shift to a person-centric platform after May 1, 2023, the emphasis is on your overall relationships with 7 17. As such, as a primary account owner, you will be able to access all accounts with which you are associated with a single login when using online, mobile or telephone banking. This includes accounts in which you are a joint owner, co-borrower, authorized signer, etc., all without a separate login.

What if I am a joint owner and I do not have a primary membership account?
Joint owners who do not have a primary account of their own will be required to apply for a new login on/after Tuesday, May 2, 2023. For online/mobile banking, joint owners will be able to go through the registration process online for creating their unique login.

How to create your own login:

• Enroll with NetWorth24 Online Banking
  Visit https://www.717cu.com and click ‘Enroll’ from the homepage to get started. Follow the onscreen instructions.
• Enroll using the 7 17 Mobile Banking App
  Download the 7 17 Credit Union Mobile App from either the App Store or Google Play Store, depending on your device. After you open the app, select ‘Sign Up’ to get started.

What does the change mean for CALL24 (primary) members?
With the change to person-centric, all CALL24 users will only need one primary account number and PIN that will give them access to all associated accounts. If a member previously accessed CALL24 with multiple accounts - beginning May 2, they will simply need to choose the primary account with the lowest account number and corresponding PIN and will have access to all accounts on which they are associated.

What if I am a joint owner and I do not have a primary membership account?
For CALL24 access, joint owners will need to login using the lowest account number on which they are joint. This will give access to all accounts on which the joint member is associated. Members can use their existing CALL24 PIN if they have one, or the system will ask them to create a PIN the first time they access the system.

CALL24 LOGIN PROCESS on/after May 2, 2023
If you are a joint account owner, co-borrower, authorized signer, etc. and do not have your own primary account, you will be asked to use the lowest account number on which you are associated. This will allow you to access all of the accounts on which you are associated with a single login.
You will then be asked to enter a PIN. The first time you call into the new system, you will be generating a 4 to 9 digit PIN. You can use your existing CALL24 PIN if you so choose. Remember this PIN as you will need to use it to log into the system in the future.

Importance of joint owners having their own credentials
Whether through online banking, mobile banking, or CALL24, it is important that joint owners create their own credentials after May 1. This will significantly increase 7 17 employees’ ability to assist joint owners who are using their own personal logins and not the primary member login.

Avoid shared credentials
It is extremely important that you do not share your credentials in the person-centric environment. If you have shared your credentials, we recommend that you change them and keep them confidential.