7 17 Credit Union Coronavirus Planning

3/31/2020
As of Monday, March 23, all 7 17 branch lobbies were closed to regular traffic. Lobbies will be used solely for essential non-transactions service by appointment only. All drive-thrus and ATMs will be operational to serve our members transactional needs. Our Airbase branch, which has no drive-thru and has restricted access, remains open to members with base access. In addition to our traditional drive-thrus, our Larchmont (Warren), Canfield, Cortland and Canton drive-thrus offer Personal Teller Machines (PTMs) which provide services via two-way video with a Personal Teller or members can use the machines in self-service mode.  Learn more about our PTMs.

7 17 Credit Union is continuing to monitor the national, state and local circumstances surrounding the spread of the coronavirus (COVID-19). With a focus on protecting our members and employees, we have been following the National Centers for Disease Control and Prevention (CDC) recommended guidelines for wellness and prevention, and taking steps to avoid potential disruptions of service to our members.

7 17 has a business continuity plan that is regularly reviewed and updated. Contingencies within the plan will be enacted as need arises. In the event that circumstances necessitate any changes in member service, we will notify members as quickly and effectively as possible. For the most up-to-date information, we recommend checking our website at www.717cu.com.

7 17 remains committed to assisting our members and we appreciate your understanding and cooperation during this difficult time.
 
As of Monday, March 23, all 7 17 branch lobbies will be closed to regular traffic. Lobbies will be used solely for essential non-transactions service by appointment only (see below for a list of essential lobby services). All drive-thrus and ATMs will be operational to serve our members transactional needs. Our Airbase branch, which has no drive-thru and has restricted access, remains open to members with base access. In addition to our traditional drive-thrus, our Larchmont (Warren), Canfield, Cortland and Canton drive-thrus offer Personal Teller Machines (PTMs) which provide services via two-way video with a Personal Teller or members can use the machines in self-service mode.  Learn more about our PTMs.
 
Additionally, in an effort to separate key functions at our Corporate Operations Center, 7 17 has decided to temporarily close our North Jackson branch and drive-thru and move a portion of our back office functions there. This will take effect Wednesday, March 25.

During this time, we ask our members that utilize the North Jackson branch to please visit one of our other conveniently located branches, like the nearby Austintown branch at 6460 Mahoning Ave.

Please note that the North Jackson branch will reopen for member service once the circumstances surrounding the coronavirus have diminished.
 

Essential Lobby Services - By Appointment Only

  • New or replacement Instant Issue Debit Cards (Larchmont, Canfield, Austintown, Kent)
  • Safe Deposit Boxes – Financial Center only
  • Wires
  • Deceased Accounts
  • Power of Attorney – New or change
  • Ownership/Beneficiary change
  • New Accounts which cannot be opened online – Including Certificates, IRAs, Specialty and Commercial
  • Certificate Withdrawals
  • Loan Closings – Private owner deals handled with seller and buyer separately
  • Notary Public
  • Fraud-Disputes –  If it cannot be completed by phone
  • Titled Loan Payoffs
  • Large Commercial Depositors
  • IRA Withdrawal
  • Medallion Signature Guarantees
  • Corporate Checks for branches with PTM drive-thrus
  • Others by exception
Just as we ask our employees to remain home if they are ill for the safety of our members and staff, we encourage members who are ill to avoid using 7 17 branches and instead utilize remote service points like 7 17’s Online Banking and Mobile App, and telephone banking.

If you have not taken advantage of these services in the past, but are interested in learning more, please visit www.717cu.com/Personal.

For members practicing social distancing and trying to reduce face-to-face interactions, our drive-thrus, ATMs and PTMs can provide you with numerous account transaction options. Online account opening and online loan applications are also available on our website and many of our loan options can be completed electronically.

Learn More About Our Remote Services
 
Important reminder for Shared Branching transactions: 7 17 Credit Union continues its standard practice of not processing Shared Branching transactions in our drive-thrus. As our lobbies are temporarily closed in response to guidelines around COVID-19, we appreciate your understanding. If you are not able to process your transaction at your primary credit union or by using one of our ATMs, please visit co-opcreditunions.org or call 1-888-SITE-CO-OP (888-748-3266) toll free to find the nearest Shared Branching location, along with its address, directions and lobby hours (if available).
While 7 17 remains hopeful that any impact of the coronavirus (COVID-19) on our communities is well-mitigated and short-lived, we are committed to working with members that may suffer financial hardships as the result of the current situation.

To help our members through this difficult time, 7 17 is offering free skip payments, loan extension agreements and loan modifications. Members can learn more by calling our TeleServices Department:

Trumbull: 330–372–8100
Mahoning: 330–726–0344
Portage: 330–677–0001
Stark: 330–492–1106
Elsewhere: 800–775–7741
 

No-cost, online skip payment option for 7 17 member loans during COVID-19

We understand that we’re all in the midst of challenging times. We want our members to know that we are committed to helping to ease your financial burden and overall peace of mind. 7 17 Credit Union is providing members affected by the COVID-19 pandemic with the opportunity to skip their loan and mortgage payments.

Member Loans
7 17 members can use the link below to access our secure, online form to submit a request to skip two loan payments on most credit union loans. Processing fees will be waived if your skip payment request is authorized.

www.717cu.com/payment-relief

Mortgage Loans
7 17 members can use the link below to access our secure, online form to submit a request to skip two mortgage loan payments. Members will receive a loan modification form that must be signed by all borrowers (either by remote signature, through the mail or in a branch by appointment) before your skip payment is authorized. Processing fees will be waived if your skip payment request is authorized.

SPECIAL NOTICE TO MEMBERS WITH MORTGAGE LOANS SERVICED BY MIDWEST:
Please do not use this online form.  To request a mortgage payment skip, you will need to contact Midwest directly at 1-800-240-4214 and select Option 1.  This will connect you to their collections department; please not this is NOT A COLLECTION matter, but the department is able to process your request.

www.717cu.com/mortgage-relief


 
Fraudsters are leveraging fears over the coronavirus as an opportunity to scam financial institutions and individuals. Scams include phony websites, fake GoFundMe accounts and phone calls and text messages that ask for personal information.

We want members to be aware of the measures you can take to safeguard your information, whether using your personal computer, laptop or any mobile device. By visiting www.717cu.com/bestpractices, you can review safety information for online and mobile banking, mobile devices and email, as well as fraud prevention tips.

Here are a few quick tips to keep your information safe:
  • If you did not request to be contacted, do not give your account information or Online Banking login credentials to anyone who is contacting you by phone or online.
  • If you receive a phone call, email, text or other electronic communication that is suspicious, do not give out any personal or confidential information.
  • If you feel that your account information may have been compromised, please contact 7 17 .
It’s important to note that 7 17 will never call you or text message you requesting your NetWorth24 Online Banking username or password, your account numbers, your social security number or other private, identifying information.