7 17 Credit Union’s newest branch in Canfield, at 4280 Boardman-Canfield Road, is officially open.
The newly-constructed, free-standing office will be the credit union’s 13th branch, its fourth in Mahoning County. The new branch was originally scheduled to be opened in early April, but due to delays with a third-party vendor related to hardware and software installation, the opening was pushed back to ensure we are providing our members and the Canfield community with exceptional service using the latest technology.
Canfield Branch Hours of Operation and Services
- Monday – Thursday, 9:00 a.m. - 5:00 p.m., Friday, 9:00 a.m. - 6:00 p.m., closed on Saturday and Sunday.
Drive-Thru Personal Teller – transactions with a personal teller via two-way video
- Monday – Thursday, 8:00 a.m. - 7:00 p.m.
- Friday, 7:00 a.m. - 7:00 p.m.
- Saturday, 8:00 a.m. - 4:00 p.m.
PTM self-service available 24/7
New Technology, Enhanced Service
While incorporating the credit union’s recently updated brand, the 4,200 square-foot branch includes new features to provide enhanced service and more convenience with significantly expanded drive-thru hours for members to receive personal service using the latest technologies.
A new teller station design in the lobby provides members with additional space and privacy. The station also provides wheelchair accessibility via a collapsible desk that pops out of the front of the station.
With its open floor plan, members will enjoy new furniture and fixtures in the waiting area. Members can also enjoy the warm glow of a glass fireplace. Free Wi-Fi will also be provided.
The branch will also feature a Learning Hub
to provide member-interactive tablets with valuable education tools, games, calculators, demos and more. The Canfield hub will feature two tablets, one of which will be wheelchair accessible. The learning hub is meant to be an evolving educational tool for members where they can learn more about the credit union and its products either on their own or with the help of an employee.
|Similar in appearance to an ATM, PTMs allow members to conduct various transactions from the convenience of their vehicle.
|Personal Tellers are 7 17 Credit Union employees, working at our Operations Center. They have been specifically trained to help members using PTMs.
The drive-thru of the Canfield branch offers members enhanced options with the introduction of Personal Teller Plus.
Personal Teller Plus uses Personal Teller Machines (PTMs)
to provide advanced drive-thru technology that allows members to talk directly to a 7 17 Personal Teller
via two-way video.
Members will also have the option to use the PTMs in self-serve mode 24/7.
At branch open, the self-serve option will allow the machines to function as traditional ATMs. In the future, ATM Plus functionality will be added to provide more advanced self-serve capabilities. ATM Plus will offer members various cash and coin options besides $20 bills and more self-serve transactions, including access to all deposit accounts, loan payments, loan advances, cross account access and more. The new PTMs mean members will no longer see or use drive-thru tubes to complete their transactions. While the machines are fairly interactive, 7 17 employees will be standing in the drive-thru for the first 30 days to assist members with the use of the PTMs during operational hours.
Personal Teller Machine FAQs
By appointment, members can meet one-on-one with a mortgage loan consultant or a 7 17 Retirement & Investment Group representative.
Canfield will provide another location that offers members access to instant-issue debit cards, and a night deposit box. It will also be part of the shared branching network of over 5,000 credit unions across the country.