7 17 Credit Union Announces Change to Person-Centric Account Access

Learn About Important Changes to Online Banking, Mobile Banking App and CALL24 in May 2023

Last updated on January 31, 2023

On May 1, 2023, 7 17 is making improvements to NetWorth24 online banking, mobile banking app and CALL24 telephone banking. A benefit of the upcoming changes is you will be able to:

• Access all your primary 7 17 accounts as you do now, and
• (NEW!) Access all 7 17 deposit and loan accounts on which you are associated (i.e. joint owner, co-borrower, authorized signer, trustee, etc.)

What's changing? The difference between account-centric and person-centric. 

Currently, the way you access your accounts via online, mobile and telephone banking is based on an account relationship, not a member or person relationship.  For example, if your account number is #123456, you can only see information specifically to that account; this type of access is account-centric. Only through special requests for cross account access could you access other account relationships on which you are associated (i.e. an account which you are a joint-owner). On May 1, 2023, 7 17 will become person-centric which will allow you to access all accounts you are associated with.

To understand the difference, think of it as a pyramid with several sections.

• Person-centric has the single member at the top point of the pyramid; all of the accounts and products they are tied to live underneath them with the ability to access them all.
• Account-centric is just one section of the pyramid, meaning you don’t get the entire view.  

Let's take a deeper look at the sections of our pyramid example:

• The Green section of the pyramid represents your primary membership accounts, such as your personal saving and checking
• The Yellow section of the pyramid represents you as a co-borrower on a 7 17 auto loan with a family member
• The Red section of the pyramid represents you as an authorized signer for a 7 17 business checking account at the company where you work

Under person-centric, you will be able to have access to your primary accounts, the auto loan and the business checking account – all the sections of your pyramid. The advantage of a person-centric vs. account-centric system is you’re presented with a full picture and current standing of every account related to you as a member.

We will be sharing more detail about these changes soon.