Disruption of Services

Last updated on March 13, 2023

To successfully complete our operating system conversion, 7 17 Credit Union must implement the following disruptions to member services between Friday, April 28, 2023 through Monday, May 1, 2023. We appreciate your understanding and patience.

7 17 Credit Union will return to normal operations on Tuesday, May 2, 2023.

Visit www.717cu.com/conversion for the latest information. While all 7 17 staff is working diligently to complete the operating system conversion project for our members, dates and times for services are subject to change without notice due to unforeseen circumstances.

Temporary Closure Announcement

7 17 Credit Union offices and call center will be temporarily closed from Saturday, April 29 through Monday, May 1, 2023.

Please note: we will be unable to assist members with account inquiries via telephone or any digital channels during the conversion. Please call or visit the credit union on Tuesday, May 2, 2023 with any account-related questions. Thank you for your patience and understanding.

All Branch lobbies

Closed to members on Monday, May 1, 2023.

All Branch drive-thrus for personal service with an employee while using a Personal Teller Machine (PTM)

Unavailable to members on Saturday, April 29, 2023 through Monday, May 1, 2023.

Call Center (Teleservices)

Unavailable on Saturday, April 29, 2023 through Monday, May 1, 2023.

PTMs (Personal Teller Machines)

7 17 PTMs (both drive-up and walk-up) can be used in self-service mode (i.e. ATM Plus) during the operating system conversion.
Members will NOT have access to 7 17 employees for personal service via two-way video between Saturday, April 29, 2023 through Monday, May 1, 2023.

ATMs

7 17 ATMs can be used during the operating system conversion with the exception of balance transfers, deposits, and balance inquiries (effective Saturday, April 29, 2023 through May 1, 2023).

Credit Cards

Cardholders can use their 7 17 Visa®credit cards without interruption during the operating system conversion.
New Credit Cards: Between Thursday, April 27, 2023 through Monday, May 1, 2023, the credit union we will not be able to order new credit cards for members.

Debit Cards

Cardholders can use their debit card without interruption during the operating system conversion.
New Debit Cards: Between Thursday, April 27, 2023 through Monday, May 1, 2023, members may experience a delay in receiving a new card.
Instant-Issue Debit Cards: Between Thursday, April 27, 2023 through Monday, May 1, 2023, the credit union will not be able to provide instant-issue debit cards.

ATM Cards

Cardholders can use their ATM card without interuption during the operating system conversion.
New ATM Cards: Between Thursday, April 27, 2023 through Monday, May 1, 2023, members may experience a delay in receiving a new card.

CALL24 Telephone Banking

CALL24 will be unavailable to members on Friday, April 28, 2023 at 3:00 PM EST through Monday, May 1, 2023.

NetWorth24 Online Banking

Mobile Banking App

Text Banking

No member access to online banking, mobile banking and text banking on Friday, April 28, 2023 (6:00 PM EST) through Monday, May 1, 2023.
On Tuesday, May 2, 2023, there will be no changes to login process or credentials.

More important details related to our digital banking services:

New online banking registrations will be temporarily disabled Monday, April 24, 2023 on the credit union website and mobile app.
These features will be temporarily disabled on Thursday, April 27, 2023 (approx: 6:00 PM EST)
- Setting up new bill payments or editing scheduled/recurring bill payments. (Any payments you already have set up will remain in place as scheduled)
- Setting up new transfers or editing scheduled/recurring transfers. (Any scheduled transfers you already have set up will remain in place as scheduled)
- Account alert notifications. (Any current alerts set up on your accounts will not be sent during the conversion period)
- Setting up new account alerts
- Nicknaming accounts

We recommend the following actions:

Do not schedule any new recurring transfers or one-time transfers that would occur between Friday, April 28, 2023 through Monday, May 1, 2023.
Deposit any checks via Mobile Deposit (Remote Deposit Capture) prior to 2:30 p.m. EST on Friday, April 28. This service will then be unavailable until Tuesday, May 2.

Online Application Services

Online Account Opening will be unavailable to members the evening of Friday, April 28, 2023 through Monday, May 1, 2023.
Online Loan Applications will be available on the 7 17 website.

Shared Branching

Shared Branching transactions will be unavailable at 7 17 locations on Monday, May 1, 2023.